The ever-updating Twitter board at AJ Bombers

So why would I bother to write about a bar/restaurant? Especially since I despised this neighborhood when growing up here.

AJ Bombers is the mecca of social media. They get it. The owner says that their popularity was built almost entirely on Twitter and Facebook, a fact that the employees love to tout. Plus, they’re unusually friendly and upbeat, which is rare in this neighborhood considering how friendly Wisconsinites are reported to be.

If the World War II bomber theme doesn’t hit you right away, it might be the elaborate peanut dispensing flying bombs with targets along the wall. Or it could be the stenciled phrases on the walls and doors. Or the beer bottles hanging from parachutes above the submarine periscope-like silos of peanuts (spelled p-nuts on the sign.)

The 40″ flat screen displaying the latest tweets and retweets from the owner (@AJBombers) is pretty neat too. But before I even got my award winning (Travel Channel) cheeseburger, the Milwaukee Burger, I found out that I was already second degree friends with half the staff. By the time my drink arrived, I had 3 new followers, all of whom happened to be standing in front of me.

The P-Nut delivery system at AJ Bombers via WWII era bombs

Just take a look at the activity and prowess that AJ Bombers has on social and you can quickly dismiss the more uptight naysayers of social media, if there are any left.

Steve, an employee at AJ Bombers says that they are different because they interact with locals in a personal way before, during and after they come in for burgers and beers. It is well exhibited too, I knew of the place well before moving back to Milwaukee via the Tweetup notifications all being held at the bar/restaurant. It’s not just mantra, it is the way these people operate. Even the bartender is a PR graduate and stated openly she was quite happy working at such a PR savvy place.

Even the wifi network SSID is “DontForgetToCheckInOnFoursquare”. Brilliant.

Most restaurants just blast out specials like ASCII diarrhea but in the parallel universe of social, it seems that being more human, not less, builds business relationships. Not anything new to people on Twitter at all, but it is still rare in the restaurant business.

Congrats, AJ Bombers, you get it.  And yes, the Milwaukee burger is worthy of the hype.

But many people are suggesting the treasure trove of social networks as a source of links. This comes with a major caveat, NOT ALL SOCIAL NETWORKS CREATE LINKS EQUALLY.

Twitter has been pressured (probably by Google) to attach ‘nofollow’ tags to outgoing links on tweets. What does this mean? It means you can post nonillion (yes, that’s a real number) links from as many Twitter accounts as you can marshall and it won’t count as a back link. Sorry.

The 'nofollow' tag, the link killer

Facebook does the same. In fact, Facebook has a function called UntrustedLink, which essentially is an anti-spamming tool. It adds the ‘nofollow’ tag so that search engines do not follow the link. This means no link credit.

What it can help you with is getting traffic through those tweets and hopefully those will get indexed by the search engines. So once again, build links by doing something remarkable. Then links will come to you, and of course you can always supplement that with traditional link building. But remember, if it’s too easy, you’ll get penalized, or no credit at the least.

Digg and Delicious are still search engine and link friendly, but it appears that Reddit is not. Any other updates on link friendliness? Comment below!

Details here: http://mashable.com/2010/04/07/foursquare-cheaters/

It appeared that the entry was pretty blatantly copied from a piece called Waterfall Transforming Into White Hooded Monks.

Here are the two pieces below:

Needless to say there are some striking similarities in the waterfall section. Similar direction and an almost identical pattern.

The real give away is where the ‘milk’ breaks mid stream in some rocks, and the placement of the hoods and ‘monks’ is pretty much unforgivable. See close up below:

Plagiarizing works is nothing new, but in an almost admission of guilt, Sinead has apparently deactivated her Facebook page, probably due to the sheer amount of criticism she may have been receiving.

The real loser here is Cadbury though. Crowd sourcing is a great way to engage consumers for local markets and build a reputation, but crowd sourcing also involves the public and their apparently devilish ways.

Cadbury may have seen some advantage in the fact that any publicity is good publicity (hence this post) but it seems that the disheartened other designers who hopefully have not done such work, may have lost their enthusiasm for such a campaign.

Cadbury did respond with this though:

In Cadbury’s defence, they do have a rule that entrants “must ensure that:  (a) The entry is the entrant’s original creation and has not been copied, adapted or amended.”

Is it plagiarism? And how does Cadbury come out of this?

UPDATE: The term that should be used is spec work, not crowd sourcing considering there was no intention of collaboration between designers. Credit to David Airey for catching my mistake.

UPDATE: Cadbury had this to say:

Congratulations Paul!

]]> http://www.benjaminroyce.com/2010/02/cadbury-ireland-facebook-contest-shows-crowdsourcing-drawback-plagiarized-works/feed/ 19 http://www.benjaminroyce.com/2010/02/3-buzzwords-phrases-and-search-engine-myths-that-need-a-bazooka-reality-check/ http://www.benjaminroyce.com/2010/02/3-buzzwords-phrases-and-search-engine-myths-that-need-a-bazooka-reality-check/#comments Thu, 25 Feb 2010 13:40:14 +0000 Benjamin http://www.benjaminroyce.com/?p=250 Adam Ostrow (@Adam Ostrow) said it best on Twitter:

You know how politicians often break out the “tax ax“?
I think I’m going to coin the “buzzword bazooka“

If ‘pride goes before the fall’, then buzzwords go before pride.

If you work with search engines, you should probably know a few languages including HTML (I know it’s only markup!), PHP and Javascript. You don’t need to be fluent in PHP or Javascript, but you should at least know how to order dinner and find the toilet.

The fact is that search engine theory is just that, theory. Only a very few number of people know exactly how Google, MSNbot and Yahoo (soon to be Bing/MSNbot) crawlers work in a scientific sense. They’re not going to tell us anytime soon, just like Coca-Cola isn’t going to be tweeting their famous recipe any time soon. You have a whole industry based on theory, and rarely is it scientific enough to pass any muster. Buzzwords and phrases thrive in such areas. So let’s break down some fallacies.

1. Content is king: Flat out wrong. The conversion is king. How you define conversion is your own choice, such as a sale, a newsletter sign up, or a lead. What ever it is, if you have millions of visitors, and the site hasn’t generated anything for you but server load, you can talk about content all day and it won’t matter. The fact is that your website has a goal, perhaps monetary or just collecting data. Content is a part of getting conversions, and helps bring that data in, but if you have a store full of browsers and no buyers, you really can’t show that to an investor.  New buzz phrase that won’t catch on, but should: Content is a high ranking military strategist.
2. It’s all about links: Frustrating. This is like having 1,000 acquaintances and no real friends. For every link that you make a visitor/customer jump through you have a loss of about 9%. Considering all your customer has to do is literally lift a finger, that’s quite alarming.
   Yes, link building is important. Content more so, but if you have a background in marketing, you probably know how to make content compelling, and conversion friendly already. In a world of exponential social media growth, why link to your twitter account when you can integrate live streams getting the content AND the link search engine credit? Why link, when you can INTEGRATE?
   New buzz phrase that won’t catch on, but should: Linking is the poor man’s integrating.
3. We don’t have time for Social Media. Oh really? I suppose you don’t have a customer service phone either then. Customer service doesn’t generate much revenue, it prevents lost revenue. Business has made it so hard to get something fixed in the name of cost cutting that The Oatmeal sums it up best. If I have a product that doesn’t work as it is supposed to, I have a 50% chance that I will ebay it, just so I don’t have to deal with a non-tech savvy dotard reading from a HTML wizard.
   Social media, when used socially and not a one way sales push pipe, can transform your target audience’s perception of you. Imagine actually being able to create a quick custom check list of things to check for on their own time for each person because you have a record of their issue and statements. Who would call then?
   I know what you’re thinking. Ben we don’t have the resources for that. If I learned anything as a teenager, it was that I can have 5 simultaneous conversations online as opposed to 1 on the phone. By that measure, for every 5 of your phone reps I need one social rep. Sounds like a money saver down the road considering more than half the world population is under 30. Plus it is SEO friendly provided the link shorteners are 301 redirects.
   New buzz phrase that won’t catch on, but should: Social is the new survey/customer service hybrid.

Yes these are all parts of the search engine system, but take a step back and realise that it is a dance. You can’t dance with one leg, and you can’t get to the top of the page rank with just links. Spending too much time on SEO and not on being better for your customer is only the marginal gain you could have from actually just being better than your competitor.

So, what other buzzwords and theories need a bazooka reality check?

For those of you out there that are considering such plans in social media, networking or whichever term you use, the statistics are quite staggering.

Check it out here:

http://ow.ly/175Qk

So what was their point? They were just gate keepers, and sites like Orbitz, Travelocity and Expedia along with direct to consumer campaigns by hotels and airlines opened the gate to the masses. I know what you’re thinking though: Orbitz and such are the travel agents now. Yes, they are if you consider bundling hotels and flights together, but now Kayak just takes your straight to the airline site if it is cheaper. In either case, we are more informed and pay less for the access to information. If you ask me, travel agents were the epitome of segregated information elitism. They could have done things to prevent themselves from being here now, but their inability to adapt to new media killed them.

And now advertising agencies are doing the same thing. Ad Agencies don’t own the product or brand, they don’t own the connection to the media and they don’t have any tools us regular folk have either.

Social Media is the thorn in ad agencies sides. They call it snake oil for two reasons:

1. The mindset of a traditional marketer is the exact opposite of what is needed on Twitter or Facebook. You can’t repeat the same message without being interactive and expect people to read it, or care, or not get frustrated. Why hire people that usually blare one way messages to your customers to run the interactive communication?
2. The magic behind the campaign is transparent. There is no glamour in being a top social media worker. It’s like having the title Best Conversationalist With An Agenda. You are going to have to love your product, your customers and your product category. Agencies can’t love them all at the same time.

So run your own social media campaigns. Set up multiple Twitter accounts, get your fan pages and groups up and running on your own. Encourage your employees to use those sites, with some scrutiny, to build more content than the next guy. Sooner or later, you’ll start to see the swell of a community that is a perfect marketing opportunity and by then you’ll know more about them than any agency could figure out.

The best thing about social media, is the instruction manual is in the medium itself. You know your products, customers and their quirks, why trust it to some agency that doesn’t know what you know?

Other agency services are up for grabs too.

Need a logo or graphics you can’t do yourself? Why get 3 to choose from in a agency and pay thousands when you can pay some $200 and get 221 to choose from at contest based hatchwise.com. The logo at the top of this page was produced there and I’ve used it for 3 other company logos. It’s great, cheap and gives me WAY more options. I can collaborate with the designers, message them directly and get really specific on what I would like and designers are more than happy to help out if that means they win the prize.

Need an ad produced? Crowd source. The best performing ads at the Super Bowl this year were ideas from customers, or produced by customers and in some cases written, produced and starred customers. With iMovie, Adobe Premiere and other easy software to use, a little bit of research and some time you can pretty much do anything an agency can, for less, without the attitude.

Why do you think agencies in special niche agencies pop up like new media and interactive marketing? It’s because most other agencies drop the ball in these areas. If you really don’t think you have the skill, then hire a specialized agency in that field.

Finally, we are seeing a tilt towards the small business owner. And that’s the way it should be.

Why? Because those big agencies have not adapted their vision, or their staff, attitude or their mission. And they better if they don’t want to become the next travel agency.

Image from suicidemachine.org

The mass defriending, purging or cleansing of your Twitter followers, or Facebook and MySpace friends, and LinkedIn Connections is what I’m talking about. Like a nuclear option, or as some hippies say, ‘Getting off the grid’.

A new site dubbed The Web 2.0 Suicide Machine, has made that process a little more expedient.

I did it once, to my MySpace account. Not because my reputation was sullied, but because I got sick of MySpace’s notoriously long load time. But it felt great anyway.

It was inevitable. Anything that booms, has adjustments and detractors. My former boss told me of stories of secretaries that refused to switch from typewriters to computers. Way to be on the wrong side of history! But you can’t blame them with the online dis-inhibition effect and the ruining of reputations online.

Is it anything to worry about? Not really. Social media and social media suicide campaigns aren’t in direct competition. Like a candidate in an election that boycotts his own race, he/she will  not win, but merely make a statement about the election itself.

Don’t tell the Iranian government, but dissent is an important bumper on the rails of ambition. It is never glamorous or popular, but it serves a purpose.  See the following:

“Even when dissenters don’t have enough votes to to change The Court’s (referring to the US Supreme Court) opinion, they still affect the process.” – Ori Brafman form Sway: The Irresistible  Pull of Irrational Behavior

“It makes the other person take account of the point. They have to answer it or they have to take it into account” - Justice Stephen Breyer, US Supreme Court

These guard rails of logic are helpful, but dubbing it suicide might be a bit much. It is possible to be a “Negative Nancy”. I remember a student that would almost ubiquitously start any response with “It’ll never work…” What kind of help does that bring to the table? Well depending on what follows. Answer it, or account for it I say.

And much like a repressive regime, unfortunately Facebook has threatened legal action against the The Web 2.0 Suicide Machine. Especially since the young CEO of Facebook just said that privacy online is not to be expected anymore as a ‘social norm’, you would think he could take a lesson in timing.

Maybe the solution for Facebook is to take a look at Google and apply the motto “Don’t Be Evil” a little more generously.

Go on, let them ‘commit 2.0 suicide’. Why not? They won’t be tweeting, posting or updating about it now will they?

Also see: Social Media Backlash?